Omnisend is an ecommerce-focused marketing platform that helps online stores communicate with customers through email, SMS, and web push notifications. It brings campaign creation, marketing automation, audience segmentation, analytics, and ecommerce integrations into one platform.

The platform is designed primarily for ecommerce businesses rather than general newsletter publishing. You can connect an online store and use customer, product, and order data to create more targeted marketing campaigns. Omnisend has integrations with major ecommerce platforms such as Shopify, WooCommerce, and BigCommerce, making it easier to connect store activity with your marketing.
Email marketing is one of Omnisend’s main features. You can create campaigns using a drag-and-drop email builder, choose from prebuilt templates, and personalize messages based on customer information and behavior. The platform also provides automation workflows that can trigger messages after specific actions, such as a customer abandoning a cart, making a purchase, or joining a subscriber list.
Omnisend also supports SMS and web push notifications, allowing businesses to communicate with customers through multiple channels instead of relying entirely on email. This can be useful for ecommerce businesses that want to build automated customer journeys and reach customers at different stages of the buying process.
Audience segmentation is another important part of the platform. You can organize customers based on information and behavior, then use those segments to send more relevant campaigns. Omnisend has also introduced AI features that can assist with email writing, subject lines, product recommendations, and audience segmentation.
Omnisend offers a free plan, while paid plans increase the available features and sending limits based on the size of your audience. The platform also provides 24/7 customer support, including support for users on the free plan.
For ecommerce businesses that want email marketing, SMS, automation, and customer segmentation in one platform, Omnisend is worth considering. It may be more than a small blogger or simple newsletter needs, but its ecommerce features make it a useful option for online stores looking to build automated marketing campaigns.
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Key Features
- Email Marketing: Create and send promotional and automated email campaigns using a drag and drop editor, templates, personalization, and ecommerce data.
- Marketing Automation: Build automated workflows that respond to customer actions such as purchases, abandoned carts, subscriptions, and other events.
- SMS Marketing: Send promotional and automated SMS messages alongside email campaigns, giving ecommerce businesses another way to reach customers.
- Web Push Notifications: Send browser based notifications to customers and visitors as another communication channel beyond email and SMS.
- Audience Segmentation: Divide customers into targeted groups based on customer information, shopping behavior, engagement, and other conditions so campaigns can be more relevant.
- Ecommerce Integrations: Connect Omnisend with ecommerce platforms such as Shopify, WooCommerce, and BigCommerce to bring store, product, order, and customer data into marketing workflows.
- Email Templates: Choose from a large collection of predesigned email templates and customize them for different campaigns.
- AI Marketing Tools: Use AI features for tasks such as writing emails, generating subject lines and preheaders, recommending products, and creating customer segments.
- Analytics and Reporting: Monitor campaign and automation performance to understand engagement and how marketing activities are performing.
- A/B Testing: Test different versions of marketing content to determine which messages, subject lines, or campaigns perform better.
Pros
- Strong focus on ecommerce marketing
- Email, SMS, and web push in one platform
- Powerful automation workflows
- Useful customer segmentation
- Integrates with major ecommerce platforms
- AI tools available across plans
- 24/7 customer support
- Free plan available
Cons
- Primarily designed for ecommerce businesses
- Pricing increases as the contact list grows
- SMS can add significant additional costs
- Some users may find integrations and customization more limited than larger platforms
- Email design flexibility may not satisfy users looking for highly customized layouts
- Can be more than a small website or basic newsletter needs
- Advanced ecommerce marketing features can take time to learn
Best For
Ecommerce businesses, online store owners, digital product sellers, marketers, and businesses that want automated email and SMS marketing.